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Author: Cory Legere

Strategies for Change: Mitigating Physician Inbox Overload

The average physician handles hundreds of inbox messages each week — not just from patients, but from pharmacies, labs, referral systems, prior auth tools, and EHR-generated alerts. And it’s taking a toll.  According to the AMA and Stanford research, inbox overload is now one of the top 3 contributors to physician burnout. What’s worse — up […]

The Role of AI in Healthcare: Friend or Foe?

Artificial intelligence isn’t coming for the doctor’s job — but it might just save their evenings. The average physician today spends 1–2 hours after clinic hours finishing documentation, refilling prescriptions, responding to inbox messages, and reconciling notes. Burnout is no longer a risk it’s a reality, driven by administrative overload that now rivals clinical care in […]

The Hidden Toll of the Inbox: Physician Burnout Isn’t Just a Clinician Problem — It’s an Executive One

Physician burnout doesn’t always manifest through patient complaints or clinical errors. Sometimes, it accumulates silently in the inbox. Recent studies reveal that primary care physicians spend approximately 7.3 hours per day on electronic health record (EHR) tasks, with 1.2 hours dedicated solely to managing inbox messages. Alarmingly, 2.7 hours of this work occur outside scheduled […]

Workflow Optimization

Workflow Optimization

Cory Legere Consulting’s workflow optimization service is designed to enhance your healthcare organization’s operational efficiency.

Project Management

Project Management

At Cory Legere Consulting, we know effective project management is crucial for healthcare organizations to meet their performance goals.

Go-Live Support

Go-Live Support

At Cory Legere Consulting, we recognize that Go-Live is a pivotal moment in any healthcare system’s journey toward enhanced efficiency and patient care.

Training

Training

We offer tailored training programs that are specifically designed to incorporate your organization’s unique workflows, ensuring maximum relevance and effectiveness.

Equity & Co-Design

Equity & Co-Design

Equity is embedded into our DNA. We engage stakeholders in participatory, culturally grounded design processes that produce inclusive, community-driven solutions.

Change Implementation & Capacity Building

Change Implementation & Capacity Building

We don’t just deliver roadmaps—we help you walk them. Our team offers hands-on coaching, facilitation, and implementation support to bring lasting change to life.

Systems Thinking & Complexity Navigation

We apply systems thinking frameworks to help organizations understand root causes, surface leverage points, and design interventions that work in dynamic environments.

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Cory was truly a lifesaver throughout the entire process — from planning through go-live and beyond. While Athena provides its own support team, having Cory and his team on site brought a completely different level of expertise. Their real-world experience, ability to anticipate issues, and clear, timely communication made all the difference.

Cory’s responsiveness stood out — no matter how complex or last-minute our questions were, he provided answers quickly and with ease. He worked closely with us in real-time on workflow development and set up accelerators and efficiencies in the background to ensure smooth ordering and billing of procedures. He also created customized videos and resources for both our staff and physicians, which helped tremendously with training and adoption.

I honestly don’t know how we would have gotten through go-live without Cory’s guidance. His support didn’t just complement Athena’s; it elevated the entire experience.

Highly recommend.

Janell Wilson

A+ Family Urgent Care

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A friend recommended hiring Cory Legere Consulting to advise our small urgent care practice earlier this year. We experienced a change in management and had hired several new team members within a few months. Our staff was struggling with training on our Athena EHR, keeping current on billing and collections, and making our many software services work together. Cory and his team have been instrumental in helping A+ Family Urgent Care stabilize and improve our financial and administrative operations so that our providers can focus on what they do best: taking care of our patients.

Darren Wilson - CEO

A+ Family Urgent Care

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It has been an absolute pleasure working with Cory. His dedication, professionalism, and attention to detail has truly set him apart. Cory’s ability to understand our needs and deliver exceptional results has exceeded our expectations. He anticipates our needs and potential issues before they happen and his problem-solving skills have been invaluable to our project. We look forward to continuing our partnership with Cory and highly recommend their services to anyone looking for a reliable, talented and personable expert in the Athena space!

Operations Associate

Ilant Health

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I had the privilege of working with Cory for consulting services related to our EMR, Athenahealth, and I couldn’t be more impressed with the results. Cory played a pivotal role in the build-out process, demonstrating exceptional insight into operational workflows and project prioritization. Not only that, but he went above and beyond by assisting us in building out our 3rd party applications. One aspect that truly stood out was Cory’s expertise in training our providers and staff within the Athena platform. He took the time to understand the unique needs of our specific specialty and tailored the training sessions accordingly. His ability to customize the training ensured that everyone involved felt comfortable and confident in navigating Athena’s features and functionalities. Furthermore, Cory’s proficiency in rebuilding our interfaces was invaluable. He possessed a strong command of HL7 and API interfaces, allowing us to gain a deeper understanding of these concepts. His knowledge and expertise were evident in the seamless integration of our interfaces, resulting in improved efficiency and data accuracy. Overall, I can confidently say that Cory’s contribution to our EMR implementation and optimization was instrumental in our success. His insights, dedication, and ability to deliver results were truly exceptional. I highly recommend Cory’s consulting services to any organization seeking a knowledgeable and skilled professional to enhance their EMR system. Thank you, Cory, for your outstanding work and for exceeding our expectations. We greatly appreciate your contributions to our team’s success.

Shai Newton

Senior Director of Operations - Women's Health Group

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Cory played a pivotal role in the build-out process, demonstrating exceptional insight into operational workflows and project prioritization. Not only that, but he went above and beyond by assisting us in building out our 3rd party applications…Cory’s expertise in training our providers and staff within the Athena platform… His ability to customize the training ensured that everyone involved felt comfortable and confident in navigating Athena’s features and functionalities. Furthermore, Cory’s proficiency in rebuilding our interfaces was invaluable. He possessed a strong command of HL7 and API interfaces, allowing us to gain a deeper understanding of these concepts.

Senior Director of Operations

Private Practice Healthcare Clinic

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After embarking on a rapid, full migration to Athena, we quickly realized we faced significant challenges that we could not navigate on our own. An introduction to Cory almost immediately put us back on track and back on schedule. From the outset, he integrated seamlessly with our internal processes and systems, quickly becoming an essential member of our team. Cory’s deep knowledge of Athena, coupled with his ability to think outside the box and seek innovative solutions to our unique challenges, made a substantial difference in our transition. Beyond his technical skills, Cory’s cheerful demeanor and can-do attitude were invaluable. He tackled problems with efficiency and creativity, making the entire process smoother and more manageable. For anyone struggling with Athena or aiming to streamline their processes, I highly recommend reaching out to Cory. His unparalleled knowledge of Athena, professional approach and problem-solving capabilities make him an outstanding asset to any team.

Project Manager

InformedDNA

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I am an OB/GYN provider, and I’ve had the pleasure of working with Cory for the last two years. He treats every individual’s question with the same sense of urgency and importance. He is a curious problem solver and tackles every query and task to its completion. Cory has a unique combination of knowledge, patience, and good humor that isn’t common in tech support. His style is inviting, so no one is ever left feeling foolish for asking him for help. He understands how tech can at times slow down providers. Cory is committed to making providers’ jobs easier by making our systems fit our specific needs.

Cindy Long

OB/GYN M.D

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I had the pleasure of working with Cory on multiple data extractions and migrations. Cory is knowledgeable, kind, quick to respond, and a great partner to work with. I appreciated how he was understanding his audience while delivering messaging. He knew when to “speak technical” versus when he needed to “speak high level”. That did not go unnoticed.

Carter Hilliard

Project Manager - PSG Program Management Office

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I had the pleasure of working with Cory. We collaborated on several projects to help streamline clinical and revenue cycle workflows. Increasing revenue in his office by working collaboratively to improve change capture and reducing missing charges.

Cami Aspesi

Operations Manager - Harrington Physician Services

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I have worked on several projects with Cory and have always had a great experience due to his organizational skills, proactive communication style, and advanced project management abilities. Not only is he an expert in Athena and corresponding applications, but he understands clinical workflows given his background as a Radiologic Technologist. He is professional, timely, thorough, and gives 100% on every workstream. I would recommend Cory’s Consulting Services to anyone looking for support or training.

Caitlin Crutchfield

VP of Strategy - Elevate Women’s Health