I am an OB/GYN provider, and I’ve had the pleasure of working with Cory for the last two years. He treats every individual’s question with the same sense of urgency and importance. He is a curious problem solver and tackles every query and task to its completion. Cory has a unique combination of knowledge, patience, and good humor that isn’t common in tech support. His style is inviting, so no one is ever left feeling foolish for asking him for help. He understands how tech can at times slow down providers. Cory is committed to making providers’ jobs easier by making our systems fit our specific needs.
Cory was truly a lifesaver throughout the entire process — from planning through go-live and beyond. While Athena provides its own support team, having Cory and his team on site brought a completely different level of expertise. Their real-world experience, ability to anticipate issues, and clear, timely communication made all the difference.
Cory’s responsiveness stood out — no matter how complex or last-minute our questions were, he provided answers quickly and with ease. He worked closely with us in real-time on workflow development and set up accelerators and efficiencies in the background to ensure smooth ordering and billing of procedures. He also created customized videos and resources for both our staff and physicians, which helped tremendously with training and adoption.
I honestly don’t know how we would have gotten through go-live without Cory’s guidance. His support didn’t just complement Athena’s; it elevated the entire experience.
Highly recommend.