Cory played a pivotal role in the build-out process, demonstrating exceptional insight into operational workflows and project prioritization. Not only that, but he went above and beyond by assisting us in building out our 3rd party applications…Cory’s expertise in training our providers and staff within the Athena platform… His ability to customize the training ensured that everyone involved felt comfortable and confident in navigating Athena’s features and functionalities. Furthermore, Cory’s proficiency in rebuilding our interfaces was invaluable. He possessed a strong command of HL7 and API interfaces, allowing us to gain a deeper understanding of these concepts.
Cory was truly a lifesaver throughout the entire process — from planning through go-live and beyond. While Athena provides its own support team, having Cory and his team on site brought a completely different level of expertise. Their real-world experience, ability to anticipate issues, and clear, timely communication made all the difference.
Cory’s responsiveness stood out — no matter how complex or last-minute our questions were, he provided answers quickly and with ease. He worked closely with us in real-time on workflow development and set up accelerators and efficiencies in the background to ensure smooth ordering and billing of procedures. He also created customized videos and resources for both our staff and physicians, which helped tremendously with training and adoption.
I honestly don’t know how we would have gotten through go-live without Cory’s guidance. His support didn’t just complement Athena’s; it elevated the entire experience.
Highly recommend.