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Our services

Operations

The backbone of any successful healthcare organization is its operations—the intricate web of processes and daily actions that drive patient care, administrative functions, and financial performance. Each team member plays a critical role in maintaining this operational machinery, and the effectiveness of these processes directly determines the organization’s overall success.

The Challenges of Complex Healthcare Operations

Healthcare organizations are inherently complex, with multifaceted systems and workflows that must function seamlessly to deliver quality care. However, operational inefficiencies and vulnerabilities can emerge due to:

  • High workloads that leave staff little time to identify or address process gaps.
  • Disconnected workflows that hinder coordination between departments.
  • Outdated systems or practices that fail to meet the demands of modern healthcare.

 

Even minor inefficiencies can lead to cascading effects, such as increased costs, reduced patient satisfaction, and lower staff morale.

The Challenges of Complex Healthcare Operations​
Our Approach to Operational Excellence

Our Approach to Operational Excellence

At Cory Legere Consulting, we specialize in identifying and addressing these vulnerabilities to transform healthcare operations. Our experienced consultants bring decades of expertise in streamlining processes, empowering teams, and fostering a culture of continuous improvement.

Comprehensive Assessments
We begin by conducting a thorough evaluation of your organization’s operations to:

  • Map existing workflows and identify inefficiencies or bottlenecks.
  • Analyze resource utilization, staffing patterns, and process effectiveness.
  • Assess compliance with industry regulations and standards.

Targeted Recommendations

Based on our assessment, we provide actionable recommendations tailored to your organization’s specific needs. These may include:

  • Redesigning workflows to eliminate redundancies and optimize efficiency.
  • Enhancing communication and coordination across teams and departments.
  • Implementing new technologies or systems to support operational goals.
Targeted Recommendations
Data-Driven Solutions

Data-Driven Solutions

Operational improvements should be measurable and impactful. We leverage data to:

  • Monitor performance metrics such as patient throughput, staff productivity, and cost efficiency.
  • Identify trends and areas for improvement using advanced analytics.
  • Establish key performance indicators (KPIs) to track progress and success.

Empowering Staff for Sustainable Change

A healthcare organization’s success relies on its people. We focus on empowering your staff to embrace and sustain operational improvements by:

  • Providing hands-on training and tools to help them adopt new workflows.
  • Offering clear communication and support to foster a culture of collaboration.
  • Building capacity for continuous improvement through leadership development and mentorship.
Implementation
Broad Expertise Across Healthcare Operations

Broad Expertise Across Healthcare Operations

Our consulting services cover a wide range of operational areas, including:

  • Clinical Operations: Optimizing patient care workflows, resource allocation, and clinical documentation.
  • Revenue Cycle Management: Streamlining billing and collections to maximize financial performance.
  • Patient Engagement: Improving the patient journey, from appointment scheduling to follow-up care.
  • Administrative Efficiency: Enhancing back-office operations, including scheduling, staffing, and supply chain management.

Proven Methodologies for Lasting Results

Cory Legere Consulting applies proven methodologies to ensure operational improvements are not only effective but sustainable. Our approach includes:

  • Benchmarking your performance against industry standards and best practices.
  • Implementing iterative processes that allow for ongoing refinement and adaptation.
  • Providing ongoing support to ensure new workflows and systems remain effective over time.
Proven Methodologies for Lasting Results
Why Choose Cory Legere Consulting

Why Choose Cory Legere Consulting?

  • Decades of Experience: Our team has a proven track record of helping healthcare organizations achieve operational excellence.
  • Tailored Solutions: Every recommendation is customized to meet your organization’s unique needs and goals.
  • Sustainable Results: We focus on long-term improvements that deliver lasting value.
  • Nationwide Support: We work with healthcare organizations across the country, bringing a wealth of diverse insights and expertise.

Transform Your Operations

At Cory Legere Consulting, we understand that operational success is key to delivering exceptional patient care and achieving your organization’s goals. Let us help you optimize your operations, empower your staff, and build a foundation for sustainable excellence.

Contact us today to learn more about our operational consulting services and how we can support your organization!

Would you like to include case studies or examples of organizations that have achieved operational success with our guidance?

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A friend recommended hiring Cory Legere Consulting to advise our small urgent care practice earlier this year. We experienced a change in management and had hired several new team members within a few months. Our staff was struggling with training on our Athena EHR, keeping current on billing and collections, and making our many software services work together. Cory and his team have been instrumental in helping A+ Family Urgent Care stabilize and improve our financial and administrative operations so that our providers can focus on what they do best: taking care of our patients.

Darren Wilson - CEO

A+ Family Urgent Care

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It has been an absolute pleasure working with Cory. His dedication, professionalism, and attention to detail has truly set him apart. Cory’s ability to understand our needs and deliver exceptional results has exceeded our expectations. He anticipates our needs and potential issues before they happen and his problem-solving skills have been invaluable to our project. We look forward to continuing our partnership with Cory and highly recommend their services to anyone looking for a reliable, talented and personable expert in the Athena space!

Operations Associate

Ilant Health

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I had the privilege of working with Cory for consulting services related to our EMR, Athenahealth, and I couldn’t be more impressed with the results. Cory played a pivotal role in the build-out process, demonstrating exceptional insight into operational workflows and project prioritization. Not only that, but he went above and beyond by assisting us in building out our 3rd party applications. One aspect that truly stood out was Cory’s expertise in training our providers and staff within the Athena platform. He took the time to understand the unique needs of our specific specialty and tailored the training sessions accordingly. His ability to customize the training ensured that everyone involved felt comfortable and confident in navigating Athena’s features and functionalities. Furthermore, Cory’s proficiency in rebuilding our interfaces was invaluable. He possessed a strong command of HL7 and API interfaces, allowing us to gain a deeper understanding of these concepts. His knowledge and expertise were evident in the seamless integration of our interfaces, resulting in improved efficiency and data accuracy. Overall, I can confidently say that Cory’s contribution to our EMR implementation and optimization was instrumental in our success. His insights, dedication, and ability to deliver results were truly exceptional. I highly recommend Cory’s consulting services to any organization seeking a knowledgeable and skilled professional to enhance their EMR system. Thank you, Cory, for your outstanding work and for exceeding our expectations. We greatly appreciate your contributions to our team’s success.

Shai Newton

Senior Director of Operations - Women's Health Group

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Cory played a pivotal role in the build-out process, demonstrating exceptional insight into operational workflows and project prioritization. Not only that, but he went above and beyond by assisting us in building out our 3rd party applications…Cory’s expertise in training our providers and staff within the Athena platform… His ability to customize the training ensured that everyone involved felt comfortable and confident in navigating Athena’s features and functionalities. Furthermore, Cory’s proficiency in rebuilding our interfaces was invaluable. He possessed a strong command of HL7 and API interfaces, allowing us to gain a deeper understanding of these concepts.

Senior Director of Operations

Private Practice Healthcare Clinic

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After embarking on a rapid, full migration to Athena, we quickly realized we faced significant challenges that we could not navigate on our own. An introduction to Cory almost immediately put us back on track and back on schedule. From the outset, he integrated seamlessly with our internal processes and systems, quickly becoming an essential member of our team. Cory’s deep knowledge of Athena, coupled with his ability to think outside the box and seek innovative solutions to our unique challenges, made a substantial difference in our transition. Beyond his technical skills, Cory’s cheerful demeanor and can-do attitude were invaluable. He tackled problems with efficiency and creativity, making the entire process smoother and more manageable. For anyone struggling with Athena or aiming to streamline their processes, I highly recommend reaching out to Cory. His unparalleled knowledge of Athena, professional approach and problem-solving capabilities make him an outstanding asset to any team.

Project Manager

InformedDNA

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I am an OB/GYN provider, and I’ve had the pleasure of working with Cory for the last two years. He treats every individual’s question with the same sense of urgency and importance. He is a curious problem solver and tackles every query and task to its completion. Cory has a unique combination of knowledge, patience, and good humor that isn’t common in tech support. His style is inviting, so no one is ever left feeling foolish for asking him for help. He understands how tech can at times slow down providers. Cory is committed to making providers’ jobs easier by making our systems fit our specific needs.

Cindy Long

OB/GYN M.D

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I had the pleasure of working with Cory on multiple data extractions and migrations. Cory is knowledgeable, kind, quick to respond, and a great partner to work with. I appreciated how he was understanding his audience while delivering messaging. He knew when to “speak technical” versus when he needed to “speak high level”. That did not go unnoticed.

Carter Hilliard

Project Manager - PSG Program Management Office

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I had the pleasure of working with Cory. We collaborated on several projects to help streamline clinical and revenue cycle workflows. Increasing revenue in his office by working collaboratively to improve change capture and reducing missing charges.

Cami Aspesi

Operations Manager - Harrington Physician Services

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I have worked on several projects with Cory and have always had a great experience due to his organizational skills, proactive communication style, and advanced project management abilities. Not only is he an expert in Athena and corresponding applications, but he understands clinical workflows given his background as a Radiologic Technologist. He is professional, timely, thorough, and gives 100% on every workstream. I would recommend Cory’s Consulting Services to anyone looking for support or training.

Caitlin Crutchfield

VP of Strategy - Elevate Women’s Health